FAQs
Make quick and efficient payments via any of our payment options: Debit and credit cards (Mastercard and Visa), Paypal or Amex, mobile payments (Vodacom Mpesa, Airtel Money, Tigo Pesa, CRDB Sim banking.
Can I make an online payment in a currency of my choice?
We are currently displaying six currencies on our website, which are USD, TSHS, ZAR, EUR, AED, GBP, KES.
Kindly note that if you opt to pay with a different currency from your card, your bank may apply different exchange rates to the fare displayed on the booking page. You may face extra charges, so please check with your bank before making your booking.,
Can I make changes to my flight details?
You may change your booking via My Booking tab on our website.
Link: https://book-precision.crane.aero/web/PNRSearch.xhtml
Can I modify my flight details online if I booked it through a travel agent or another website?
Bookings purchased directly from PrecisionAirtz.com, Precision Air direct offices and preferred travel agents (PSA) can be modified online through My Booking.
For flights purchased from travel agents and 3rd party websites, you need to contact your travel agent in case of ticket refund.
Can I cancel and refund my ticket online?
Only bookings purchased directly from PrecisionAirtz.com can be cancelled and refunded through My Booking. Bookings purchased through Precision Air’s Direct Office and Contact Center refund can be made through our Contact Centers or local offices. Bookings purchased through travel agents contact the travel agent. In case of any changes made in your fully and/or partially used booking, fare rules from the most restricted fare classes will apply. Fees for booking changes are non-refundable.
When booking online, where can I find the fare and refund rules of my ticket?
The fare and refund rules for online bookings are found on the E-ticket purchased and on this link.
What is the refund policy on a ticket with different fare classes?
If your booking consists of more than one class, the most restrictive fare rule will apply to your whole itinerary. Fees for booking changes are non-refundable.
How do I edit or correct my name in my ticket?
We only change a maximum of three letters on the name. For this please contact our contact center or local offices. Please note, rules and fees apply.
Can I change or transfer my ticket to another person?
No, you are not allowed to switch names or transfer your ticket to a friend or a family member. You can opt for a refund or reissue.
Do I need to call Precision Air to reconfirm my flight?
Yes, you should confirm your flight at least 48 hours before departure. Visit your nearest office contact our Contact Center via phone +255746984100
Where do I present my credit/debit card?
Precision Air requires you to present the card used for booking, it must be presented while checking into your flight at the commencement of travel. If you, as the credit card holder, are not travelling, a copy of the credit card with an authorization signed by yourself should be presented at check-in.
This verification is required to ensure a smooth check-in process at the airport and to avoid being denied access to board. Failure to comply will result in the requirement to pay the full ticket cost at the airport.
What should I do if something went wrong with my payment?
You can contact our Contact Center via phone +255746984100/ +255784108800 or email: This email address is being protected from spambots. You need JavaScript enabled to view it. .
Do I have to pay for my ticket straightaway?
You may opt to reserve your booking by clicking on the PAY LATER option on the payment page.
How can I get a proof of payment?
Your ticket shows details about the fare and taxes paid for your flight. It is your proof of payment and will be widely accepted as a receipt.
After booking your flight you will receive your ticket via e-mail as soon as we have received the payment.
Can I pay for a ticket for another person travelling from abroad?
Yes, you can book for another person travelling from abroad. However, if you opted to make payments using a credit or debit card you may be required to present the card used for booking, it must be presented while checking into your flight at the commencement of travel. If you, as the credit card holder, are not travelling, a copy of the credit card with an authorization signed by yourself should be presented at check-in.
Is it possible for one to modify Multitrip bookings online?
No, it is not possible for any changes to be made on multi-trip bookings.
Can one make changes online to bookings that have been affected by schedule change?
No, one must call our Contact center for Assistance via phone +255746984100 / +255784108800 or email: This email address is being protected from spambots. You need JavaScript enabled to view it. .
When one is a no show can they make any changes to their booking online?
No this is not possible; one has to call our contact center for Assistance via phone +255746984100 / +255784108800 or email:This email address is being protected from spambots. You need JavaScript enabled to view it.
What happens to bookings that have been cancelled?
Cancelled bookings are not accessible online.
Is it possible for one to modify bookings online that have already been modified offline?
No, once changes have been made to a booking offline no modifications can be made online.
No this is not possible; one has to call our contact center for Assistance via phone +255746984100 / +255784108800 or email:This email address is being protected from spambots. You need JavaScript enabled to view it.
Can one change a booking one hour to flight time?
No, kindly call the Contact center for Assistance via phone +255746984100 / +255784108800 or email:This email address is being protected from spambots. You need JavaScript enabled to view it.