If you are here because your journey did not go as planned, we apologize for the inconvenience.
Important: Please read the following before requesting for a refund of your ticket cost
Once you request a refund, all flights in your booking will be cancelled.
It may take up to 2 weeks to handle your refund request. The refund will be made in the same currency and using the same payment method as used to purchase your ticket.
If you purchased your ticket from a travel agent, you must contact your travel agent. For tickets bought from an airline other than PW, please contact that airline.
Ticket Refund Conditions
You can apply for a refund in any of the following cases:
-Your PW flight was cancelled and you did not take an alternative flight.
-The conditions of your PW ticket allow for a refund. A cancellation fee may apply.
-You cancelled your trip because your European flight was delayed more than 90 minutes and your outbound and return flights were scheduled on the same day
-You cancelled your PW flight because it was delayed more than 3 hours.
-The passenger passed away.
-The visa application was denied.
-If you have a delay of more than 5 hours on your connecting PW flight and you no longer want to fly to your final destination.
NB: If you booked a Business Class ticket,but travelled in Economy Class you can apply for a refund of the fare difference. Please contact the PW Service Centre